Case History #122 - Private Residence, Bay Area, California

Project: Private Residence

Date: October 2005

Problem:
This Bay Area home was suffering from water damage due to an improperly installed tile deck. Multiple contractors attempted to solve the problem with low-cost patching, however the leaking persisted.

An inadequate deck slope guaranteed that the problems would continue regardless of how often the deck was patched.

The customer was out-of-pocket for each failed attempt to solve the problem and very frustrated that efforts to stop the water damage were fruitless.

Duradek Solution:
The Duradek professionals were called in and installed Tiledek, Duradek’s waterproof membrane specifically designed as an under-tile exterior waterproof membrane that provides a superior surface for outdoor tiles to adhere to. With the curving shape of the deck and the details that required  expert knowledge and experience, Duradek’s trained applicators were able to professionally waterproof the deck. The customers were now able to enjoy their tile deck without the cost and worry of having to pull it up for repairs.

Job Notes:

The Duradek experts discovered that the original material used under the tile was inadequate for proper waterproofing. Waterproofing is a specialty and it is very important to make sure you have both the right product and the right professionals for the job.

Applicating Contractor/Job Contact:

Golden Gate Enterprises

Paul Gordon

510-885-0197

paul@bayareacontractor.com

Case History #121 - Private Residence in Utah

Project: Private Residence, Centerville Bench, UT

Date: Fall 2009

Problem:
This home had a tiled deck over a living space.  It was improperly waterproofed and started leaking water into the dining area below causeing water damage to the interior of the home.  The homeowners really liked the look of a tiled deck, but needed a product that would allow for proper waterproofing.

Duradek Solution:
After learning a costly lesson, the homeowners decided that proper waterproofing far outweighed the importance of the finished look.  By using Duradek Ultra Tiledek they were able to have both.  Tiledek was used to properly waterproof the area and then tile was installed.  The proven Duradek process and 10 year warranty gave the homeowners some much needed peace of mind.

Job Notes:
Less then a year later the homeowners called MBL Construction back to finish another deck on the home.

Applicating Contractor:
MBL Construction, LLC
Shane Linge
801-631-3770
www.mblconstruction.com

Job Contact:
Dekmax
Matt McClure
801-390-9600
matt@dekmax.com
www.dekmax.com

Case History #120 - A Vancouver Home

Project: Private Residence, Vancouver, BC

Date: June 2009

Problem:
This sundeck was originally waterproofed with Duradek Supreme Granite. Approximately 6 years ago slate was applied over the Duradek membrane. The contractor installed CPU directly over the Duradek, drilling right through the membrane itself. Over time mortar and tile sealants were applied to maintain water tightness. At first this seemed like a successful tile application, however it didn’t take long for the homeowners to realize something wasn't right. While on the surface this deck looked great, underneath there were hidden issues. Efflorescence, a deposit similar to sea salt, had started to show through the tiles and down the sides of the fascia-board.

Duradek Solution:Insufficient and improper mortar allowed water to soak in and sit in areas where there was no mortar coverage. Exterior tile practices call for 95% coverage as well as a mortar with a low permeability. Another issue was the improper tile used on the deck. An interior tile will not last long when facing exterior elements day after day. The final and most damaging issue is the waterproofing. While CBU is recommended to stabilize the tile, it should always be installed underneath the membrane, ensuring a watertight, strong structure. By using Duradek Ultra Tiledek, the homeowner was given peace of mind and a great looking deck, inside and out.

Job Notes: Even though the original Duradek membrane had been pierced and covered with thinset it still did its job of protecting the structure from short term water damage. This being said, proper waterproofing practices are always recommended.

Applicating Contractor:
Hillside Projects Ltd.
Slav Skender
604-291-6211
slav.skender@gmail.com

Job Contact:
Kevin MacMillan
Duradek Canada
604-591-5594
www.duradek.com

Case History # 119 - Ogden Residence

Project:  Private Residence, Ogden, UT

Date:  July 2010

Problem:
This was a small, 150 square foot deck with walls on all sides.  The only available opening lead to stairs to the back yard.  No drainage was added when the deck was originally installed and it didn't take long for the deck coating to fail.  Everything down to the joists needed to be replaced.

Duradek Solution:
Frustrated by this expensive failure, the homeowner set out to find a product with good details that would ensure his deck would not leak again.  Upon hearing about Duradek Ultra Tiledek's 10 year warranty, the decision was made to install Tiledek.  The deck was repaired and a floor drain was added.  Tiledek was installed and ready for tile.

Job Notes:
The homeowner was extremely please that a product installed so quickly, and efficiently would be expected to last so long.

Applicating Contractor:
MBL Construction, LLC
Shane Linge
801-631-3770
www.mblconstruction.com

Job Contact:
Dekmax
Matt McClure
801-390-9600
matt@dekmax.com

Case History #118 - Vancouver Residence

Project: Private Residence, Vancouver, BC

Date: April 2010

Problem: 
This deck was originally done by an 'old-time' tile installer who used traditional interior installation methods.  The area needing to be covered was also much larger then he was used to.  To deal with the exterior waterproofing, the installer used Ditra Mat as his waterproofing membrane.  He sealed these together using Kerdi Cloth and thinset.  It didn't take long for this waterproofing process to fail and for the homeowner to contact Duradek...

Duradek Solution:
Duradek Ultra Tiledek was the perfect solution for this failed job.  The entire substrate had to be pulled up as all details were done as though it was an indoor job.  Duradek's proven details and installation technique gave the homeowner peace of mind and confidence that his deck would not leak again.  This high-end home now had an outdoor space worthy of entertaining its many visitors.

Applicating Contractor:
Hillside Projects Ltd.
Slav Skender
604-291-6211
slav.skender@gmail.com

Job Contact:
Kevin MacMillan
Duradek Canada
604-591-5594
www.duradek.com

Case History #117 - Chillon Reception Center

Project: Chillon Reception Center, Spanish Fork, Utah

Date: April 2011

Problem:
The Chillon Reception Center is a popular location for weddings and large events. They wanted to build a deck that would also act as a roof to the building entrance. The roof deck would be a high traffic area, and one of the first impressions people would have of the building.  Having an easy-to-clean surface was imperative with the number of guests in formal attire.  Duradek can be easily cleaned and ready for guests in no time.

Duradek Solution:
Duradek’s Ultra Cork Natural was used to provide low maintenance waterproofing for this newly built deck. The color complimented the existing brick nicely, which was important since this area was often used by newly weds and their wedding party for photographs. This was a key factor in the owners decision when choosing Duradek Ultra Cork.  The metal flashing along the brick and columns ensures the transitions are water tight and adds a nice touch of class .

Job Notes:
The shape of this roof deck was quite unusual, however Duradek can easily mould to unique shapes and the professional installers at Warburton’s did an exceptional job.

Applicating Contractor:
Warburtons Daison Nault

801-785-9500

sales@warburtonsinc.com

http://www.warburtonsinc.com/

Job Contact:

Chillon

801-798-3006

http://www.chillon.com/

Case History # 116 - The Pier Homes at Harborview

Project:  The Pier Homes at Harborview, Baltimore, MD

Date:  July 2005 - May 2007

Problem:

One of the challenges of this project was the fact that the rooftops for which a waterproof membrane was required, were situated over the Inner Harbor of Baltimore.  A durable membrane was needed for these decks, as they would face harsh weather conditions such as high winds, rain, and snow.   Not only that, but the workers were required to wear full body harnesses for fall protection as well as life jackets in case they took a fall into the water.  Finishing the edges which hung over the water looked to be an issue as well.

Duradek Solution:

Duradek was chosen by the architect, Paul Marks of Marks Thomas Architects, because of its overwhelming success on similar projects around Baltimore.  Not only was it approved for over living space, it would stand up to the weather conditions in the Inner Harbor.  Since the applicators had to wear so much safety gear, the one day installation technique of Duradek proved quite useful.  The edges were completed using a boom-lift which was on a floating barge that was constantly moving on the water. 

Job Notes: 

While no applicators were harmed while completing this project, a step ladder and some hand tools did find their way to bottom of Baltimore's Inner Harbor.

Applicating Contractor:

Delmarva Roofing

Sheldon Swartzentruber

302-462-7218

sheldon@delmarvaroofing.com

Job Contact:

Obrecht-Pheonix Contractors, Inc.

George Arendt

410-785-8400